Return and refund policy
This Return Policy applies to all items (with the exception of innerwear, swimwear, lingerie, beauty products and free items) purchased directly from élanstreet. The policies are subject to change. Please visit our www.elanstreet.com to stay updated.This policy does not apply to curation/Online Personal Shopping services ,please speak to your stylist regarding the return policy on products bought through styling services.
We work hard to ensure that you are nothing less than thrilled with every shopping haul at élanstreet. However, on the off chance, if a purchase doesn’t meet your expectations, we offer a convenient 15-day return policy for all customers.
Changed your mind right after you placed an order? You can conveniently cancel your order within 48 hours of placing an order (before the item is shipped). To initiate cancellation, call Customer Care at +91-80-69403500 , +91-9036001425, Toll Free No.- 18004190412
If an item has already been shipped, before you can cancel the order, kindly accept the order and initiate a return request. We offer a cash refund or store credits in lieu of the returned item, at our discretion. For more details on our returns policy and how to get the process started, refer to our Return Checklist.
Here’s a cue sheet to get you ready to ship the products back to the seller.
- All items should be unused and unwashed.
- Retain the original tags and élanstreet packaging for return.
- Include any boxes for apparel, footwear, and accessories too.
- Fashion jewellery may only be returned due to manufacturing defects.
- Beauty products must be returned sealed and unopened.
For reasons of hygiene, we are unable to accept lingerie and innerwear, swimwear, and unsealed beauty products for return.
- Let us know that you wish to return/exchange the product(s) within 15 days of delivery. For your convenience, kindly start the process within 72 hours (3 days) of delivery. To start the process, email the Customer Care team at [email protected] or call us at+91-80-69403500.
- Things to keep handy during your call: Your order number or registered e-mail, SKU details of product(s) for exchange, pick up address, and reason for return/exchange.
- Unless you offer an alternate address, we will pick your return shipment from the delivery address
- The Customer Care team will coordinate a convenient time with our courier partners for pickup within 7 days from your request to return the products.
- If your alternate pickup location is not within our area of serviceability, you may ship the product to our address. We will reimburse an amount of not more than Rs. 100 for return shipping
- Pack your products securely to avoid any chances of damage during transit.
- We make three attempts to collect the items from your address.
- Once we receive the items, we will run a quality check on the items and notify you of the status within 48-72 working hours.
- Returned products that do not meet our quality standards (unsealed packages, missing tags, stains, signs of wear and tear) will be returned to customers at their expense.
Got your new clothes, but find the size doesn’t fit? Our sellers will be happy to offer a replacement based on request and availability.
- Please call up the Customer Care team at [email protected] or call us at91-80-69403500 to initiate the exchange within 15 days from delivery.
- State the reason for exchange at the time of initiating your request.
- Follow the Return Checklist to ship your product(s) back to the sellers. All replacements are processed only on receipt of the goods for exchange.
- Once we receive the items, you will be notified of its status within 48-72 working hours. If a replacement is not available, we offer store credits or cash refund at our discretion.
- In the event that a replacement is available, and you do not want a replacement, we offer a full refund or store credits – at our discretion – for subsequent use.
Cash refunds are processed in two ways:
- In case of Netbanking and debit/credit card payments, we process the refund into your assigned bank account.
- In case of COD payments, we will dispatch a cheque for delivery to your registered address.
- Cash refunds will be processed in two weeks.
Have we left you in any doubt? For specific questions, check our FAQ section or get in touch with the Customer Care team. Email us at [email protected] or call at +91-80-69403500. We are happy to help.
This Return Policy applies to all items (with the exception of innerwear, swimwear, lingerie, beauty products, and free items) purchased directly from élanstreet. The policies are subject to change. Please visit our website www.elanstreet.com to stay updated.